- If the product arrives damaged, please ensure you record a clear unboxing video before opening the package. This helps us verify the issue and ensures a smooth resolution.
- Please note that items under the lighting category are non-returnable
- If you wish to return a product for any reason other than damage (e.g., you don’t like it), the return shipping cost will be borne by the customer. Once we receive the returned product in original condition, your refund will be processed within 7 business days.
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
We offer a variety of secure payment methods for your convenience:
- Google Pay, PhonePe, Paytm, and Debit Card
- Cash on Delivery (COD) is also available
Note: For orders above ₹5,000, a 10% advance payment is required to confirm Cash on Delivery.
No, Currently, we do not offer international shipping. We only deliver within India. We appreciate your understanding.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact number and our email address. We’re here to assist you with any questions or concerns you may have.
We strive to display product colors, dimensions, and descriptions as accurately as possible. However, we cannot guarantee that your screen’s display will perfectly reflect the actual product.
You can modify or cancel your order anytime before it has been shipped. Once the order is processed and shipped, changes or cancellations may no longer be possible.
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
Care instructions can usually be found on the product’s care label or on the product page itself. We recommend following the provided guidelines to ensure the longevity and quality of your items.
Absolutely! Follow our Instagram account to receive exclusive offers. You can sign up at the bottom of our homepage.
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Yes, you can change the shipping address, but only before the product has been shipped. Once the product is shipped, we won’t be able to make any changes. We’ll do our best to assist you, but changes depend on the current stage of order processing.
Any questions or concerns you'd like to ask?
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Light Mahal offers a curated collection of home décor, premium lighting, elegant crockery, wooden accents, and stylish wall clocks—perfect to elevate any space with warmth, charm, and timeless beauty.